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Customer Service

Thank you for shopping with us!

We are committed to providing excellent customer service and a smooth shopping experience.

📧 Customer Support Email:
Ella Hannah——EllaHannah@email.com
Rachel Lauren——RachelLauren@email.com
⏰ Response Time:
We typically respond to all inquiries within 24 hours on business days.

📦 Order Processing:
Orders are processed within 1-3 business days after payment confirmation.

🚚 Shipping:
Estimated delivery times vary depending on the destination. Tracking information will be provided once your order has shipped.

🔄 Returns & Refunds:
If you are not satisfied with your purchase, please contact us within 30 days of receiving your order. We will work with you to resolve any issues.

Thank you for choosing our store!

What is a cookie?
A cookie is a small data file stored in your computer, tablet or smartphone. A cookie is not a program that can contain harmful malware or virus.

How our website uses cookies
Some cookies perform essential functions for our website. Cookies also help us get an overview of your visit to our website so we can continuously optimize and tailor the experience to your needs and interests. For example, cookies remember things like the items added to the shopping cart; whether you have visited our website before; if you are logged in; and the specific language and currency you prefer to see on the website. We also use cookies to target our ads specifically to you on other websites. In general, we use cookies as part of our service to present you with content that is as relevant to you as possible.

You can see the specific services that store cookies and why they do it, under the different categories:

How long are cookies stored?
The length of time a cookie is stored on your devices and browsers varies. The lifetime is calculated according to your last visit to the website. When a cookie expires, it is automatically deleted. All our cookies’ lifetimes are specified in our cookie policy.

How to block or delete cookies
You may at any time block all or just third-party cookies completely by changing the browser settings on your computer, tablet or smartphone. The location of these settings will depend on the browser you use. However, you should be aware that if you block all or just third-party cookies, there may be functions and services that you will be unable to use on the website (because these depend on cookies).
You can opt-out of cookies from Google Analytics here.

How can you delete cookies?
It is easy to delete cookies that you have previously accepted. It depends on which browser (Chrome, Firefox, Safari, etc.) and device (smartphone, tablet, PC, Mac) you are using.
You can typically find this information under settings – Security and Privacy – but this may vary from one browser to another. Specify which device/browser you are using (click the appropriate link):

Internet Explorer
Microsoft Edge
Mozilla Firefox
Google Chrome
Opera
Safari
Flash cookies
Apple
Android
Chrome, Android
Changing your consent
You can change your consent by either deleting cookies from your browser or by changing your original choice by clicking the link below:

You can change your consent by clicking here
Remember: If you use more than one browser, you must delete cookies in all of them.

Do you have any questions?
If you have any comments or questions relating to our information and/or processing of personal data, please feel welcome to contact us. The cookie policy itself is updated once a month by Cookie Information. If you have any questions about our cookie policy, you are welcome to contact Cookie Information on their website.

Hvad er en cookie?
En cookie er en lille datafil, som bliver gemt på din computer, tablet eller mobiltelefon. En cookie er ikke et program, der kan indeholde skadelige programmer eller virus.

Hjemmesidens brug af cookies
Cookies kan være nødvendige for at få hjemmesiden til at fungere. Cookies hjælper os desuden med at få overblik over dit besøg på hjemmesiden, så vi løbende kan optimere og målrette hjemmesiden til dine behov og interesser. Cookies husker f.eks., hvad du har lagt i en eventuel indkøbskurv, om du tidligere har besøgt siden, om du er logget ind og hvilket sprog og valuta, du gerne vil have vist på hjemmesiden. Vi bruger også cookies til at målrette vores annoncer over for dig på andre hjemmesider. Helt overordnet anvender vi cookies som del af vores service til at vise indhold, der er så relevant som muligt for dig.

Du kan se, hvilke services der sætter cookies, og til hvilke formål under de forskellige kategorier [Nødvendige, Funktionelle, Statistiske og Marketing].

Hvor længe bliver cookies gemt?
Det varierer, hvor længe en bestemt cookie bliver opbevaret på dine enheder og browsere. En cookies levetid beregnes ud fra dit seneste besøg på hjemmesiden. Når cookiens levetid udløber, bliver den automatisk slettet. Alle vores cookies' levetid fremgår i vores cookiepolitik.

Sådan afviser eller sletter du cookies
Du kan altid afvise alle -/tredjepartscookies fuldstændig ved at ændre indstillingerne i din browser på din computer, tablet eller telefon. Hvor du finder indstillingerne afhænger af, hvilken browser du anvender. Du skal dog være opmærksom på, at hvis du afviser alle -/tredjepartscookies, vil der være funktioner og services, du ikke kan anvende på hjemmesiden (fordi disse er afhængige af cookies).
Du kan fravælge cookies fra Google Analytics her.

Hvordan sletter man cookies?
Cookies du tidligere har accepteret, kan sagtens slettes. Hvordan du sletter disse afhænger af den browser du bruger (Chrome, Firefox, Safari etc.) og på hvilken enhed (mobil, tablet, pc, mac).
Det er typisk under Indstillinger - Sikkerhed og Privatliv, men kan variere fra browser ti

General Information: Shipping times are expected to be longer during new product launches, holidays, and promotional events.

Orders placed on Fridays or weekends will begin processing on Monday and ship within 3-5 business days.

*Estimated shipping times are for reference only; actual shipping times depend on when you place your order. Edward Shop is not responsible for delays caused by customs clearance or payment transactions.

Shipping address cannot be changed. We will only ship to the shipping address you provided when placing your order.

Customs and Duties

For customers in the USA, Canada, China, Australia, Hong Kong, Taiwan, Switzerland, and Japan:

We will cover import duties from the above countries. You will not receive an additional bill from the courier company. If you place your order within the customs territory of your country, you will not be required to pay import duties, but you may be required to pay VAT or local sales tax. For customers in Switzerland, the UK, and the USA, these fees are included at checkout.

To other customers:

For all other customers, the prices you see online do not include import duties. Depending on the customs regulations of your country, you may be required to pay import duties upon receipt of your order. You do not need to pay VAT or sales tax, but you may need to pay other taxes before receiving the order.

To cancel an order within 30 days of receiving it,

If you would like to return any items from your purchase, you have the possibility to do so. We offer a 30-day return & refund policy for online purchases from the day you received your package.

IMPORTANT RETURN & REFUND INFORMATION:

If you would like to return your order, you have three options; we can help you create a return label or you can arrange a return yourself or you can return it physically in-store. For further instructions, please read the following.

Customers will be subject to the return shipping fee. The return shipping fee is equal to the original shipping cost paid for delivery, and will be deducted from your refund.

Kindly return the package in the same condition you received it in, and please reuse the box in which you received your item(s).

Items should be returned unused, with all garment tags still attached, and in its original packaging.

Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

Returns have a processing time of 15-30 business days from the day we receive the package. There may be processing delays during big releases, holidays and sale periods.

When your return & refund has been processed, you will receive an email notification from us. The refund amount will be returned back via the same credit card used to make the purchase. Please allow up to 7 days for the refund to arrive back into your bank account.

If you would like to have a new size, we kindly ask you to return the original order and place a new order.

If you would like to return your order using a courier of your choice, we kindly ask you to use the address below:

IMPORTANT FOR RETURNS: If you are creating your own label, please remember to note that the package is a return to avoid being charged with duties & taxes again. Customers will be subject to return shipping fee and any reverse duties & taxes, which will be deducted from your refund.

We kindly ask you to bring in your return with all tags still attached, in its original packaging, and in the same condition you have received it along with your order confirmation.

Return address:
Hancock shop
86 Park Road
Lowestoft
NR32 1SP
United Kingdom

This Privacy Policy describes how Henrik Vibskov Boutique (hereinafter referred to as "this website," "we," or "our") collects, uses, and discloses your personal information when you visit, use our services (hereinafter referred to as "this website"), shop, or otherwise communicate with us regarding this website (collectively, "the Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect under this Privacy Policy. Please read this Privacy Policy carefully. Changes to the Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes in our practices or other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated Date," and take any other measures required by applicable law. How We Collect and Use Your Personal Information In order to provide the Services, we collect your personal information, and in the past 12 months, we have collected your personal information from various sources, as described below. The information we collect and use depends on how you interact with us. In addition to the specific purposes described below, we may also use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others. What personal information do we collect? The types of personal information we collect about you depend on how you interact with our website and use our Services. When we use the term “personal information,” we mean any information that can identify, associate, describe, or relate to you. The following sections describe the categories and specific types of personal information we collect. Information we collect directly from you Information you submit directly to us through our Services may include: Contact information, including your name, address, telephone number, and email address. Order information, including your name, billing address, shipping address, payment confirmation information, email address, and telephone number. Account information, including your username, password, security questions, and other information used for account security. Shopping information, including items you browse, add to your cart, save to your account (such as points, reviews, referrals, or gift cards), or purchase history. Customer support information, including information you choose to provide when communicating with us, such as information provided when sending a message through the Services. Some features of our services may require you to provide us with certain personal information directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features. Information We Collect About Your Usage We may also automatically collect some information about your interactions with the services (usage data). For this purpose, we may use cookies, pixels, and similar technologies (cookies). Usage data may include information about how you access and use our websites and accounts, including device information, browser information, network connection information, IP address, and other information related to your interactions with the services. Information We Obtain from Third Parties: Finally, we may obtain your information from third parties, including suppliers and service providers who collect information on our behalf, such as companies that support our websites and services, like Shopify. Our payment processors collect payment information (such as bank account, credit or debit card information, billing address) to process your payments, thereby fulfilling your orders and providing you with the products or services you request to fulfill our contract with you. When you visit our websites, open or click on emails we send you, or interact with our services or advertisements, we or third parties that work with us may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies. Any information we obtain from third parties will be processed in accordance with this Privacy Policy. Please also see the “Third-Party Websites and Links” section below. How we use your personal information: To provide products and services. We use your personal information to provide you with services in order to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging…

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